Returns & Exchanges

At Von Diamonds, we are committed to ensuring your complete satisfaction with every exquisite piece. If your selection does not meet your expectations, we offer a seamless 30-day return and exchange window for all unworn jewelry.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the item you wish to return and obtain a Return Authorization Number.

2

Secure Packaging

Place the jewelry in its original designer box along with any laboratory grading certificates and include the packing slip inside a secure shipping carton.

3

Affix Shipping Label

Download and print the prepaid, fully insured shipping label provided via email and securely attach it to the exterior of your package.

4

Inspection and Refund

Once our gemologists verify the condition and authenticity of the returned item, we will process your full refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing